At Swag Discount, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund guidelines below.
Items may be returned within 30 days of delivery.
Products must be unused, in their original packaging, and in the same condition as received.
Customized or personalized products (such as items with logos, printing, or embroidery) cannot be returned unless defective or damaged.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
If you need to exchange an item for a different size, color, or variation, please contact us before returning the original product.
Exchanges are subject to product availability.
If you receive a defective or damaged product, please notify us within 7 days of delivery.
We will arrange a replacement, exchange, or full refund at no extra cost to you.
Customized products (with logos, personalization, or special print).
Gift cards or promotional items.
Clearance or final sale items.
To request a return, refund, or exchange:
📞 Call us at 833-366-SWAG
Please do not send products back without contacting us first.
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